Everything You Need To Teach A One-Day Course On Telesales Skills.
Are you nodding yes?
“I’m tired of sacrificing my personal time just to keep up with course development deadlines.”
“I want to help others learn, but I’m unsure if I’m qualified enough to be a course creator.”
“I need editable training course material to deliver this course to teams. I need something that I can my logo too and deliver today.”
We’ll help you reclaim your freedom.
Oak Innovation’s Telesales Skills Training Course contains engaging training slides and editable workbooks that combine with expert training guides.
Suggested Use: For all course types, especially for HR, training professionals, people managers, and entrepreneurs who must balance development needs with tight deadlines. After downloading and/or editing any content, deliver the materials, including the slide deck and participant manual, to your audience. For best results, follow the format covered in the training course materials.
Here’s What You Get.
- A participant workbook written in a step-by-step tutorial style so that even inexperienced trainees can follow.
- Our actual PowerPoint Slidedeck (99% of customers add their logos!)
- Custom real-world training tools to support learning (course tests, activities, exercises, reading lists, marketing materials, & action plans).
- [Bonus] our 15 exclusive training guides on delivering powerful training courses (even if you don’t have much training experience).
- [Bonus] our 17 custom training forms (these are one of the many ways to improve your training business).
- [Bonus] our step-by-step guide on using 17 effective icebreakers in your business.
- [Bonus] clear instructions on how to use 17 training games to increase course participation levels.
Trusted By Leading Brands.
Learning Objectives.
Participants will:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Topics Covered.
1. Telesales training
- What is telesales?
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales are only given minimum attention?
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
Inside Every Download, You Get:
- Slide Deck (53 slides)
- Workbook (39 pages)
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Ready-to-Use Marketing Materials
- Action Plans
